I was bidding for a memory stick at Ebay.ph and watching two items from a certain seller when I read about the "counterfeit Sony memory sticks", and all of a sudden the seller remove the items that i've been watching (i was watching the "hi-speed" sticks he is selling), I'm really worried if I should buy the item he is selling if it's genuine or not so better ask an Ebay.ph customer representative and here is out conversation.
8:34:19 AM SystemInitial Question/Comment: Philippines
8:34:31 AM SystemRoxanne D. has joined this session!
8:34:31 AM SystemConnected with Roxanne D.
8:34:35 AM jinjiruks_ikari hello
8:34:41 AM Roxanne D.Hello, my name is Roxanne and welcome to eBay Live Help. How may I help you today?
8:35:03 AM jinjiruks_ikarii just want to verify this ebay seller for the authenticity of the items he is trying to sell
8:35:47 AM jinjiruks_ikarihere is his item link http://cgi.ebay.ph/Bnew-Sony-Memory-Stick-Pro-Duo-4gb_W0QQitemZ170266652833QQihZ007QQcategoryZ91514QQssPageNameZWDVWQQrdZ1QQcmdZViewItem and i'm really worried from i have read from this article http://reviews.ebay.com/FAKE-Sony-Memory-Stick-Pro-Duo-MagicGate-Cards-Exposed_W0QQugidZ10000000001236041 about fake memory sticks8:35:51 AM Roxanne D.I'll be happy to assist you today with your seller's items. In order to help you better and look into your account, I need to verify your account information. Could you please provide me with your full name, complete address with postal code, telephone number and email address?
8:36:50 AM *****
8:37:55 AM Roxanne D. Thank you for verifying all of these information. Can you also provide your email address?
8:38:11 AM *****
8:38:42 AM jinjiruks_ikari i hope this is not an automated response and can you please backtrack and read my questions above ^^;
8:38:46 AM Roxanne D. Thank you for that information. I'll go ahead and have that checked for you right away. One moment please.
8:39:46 AM Roxanne D. I understand that you would like to know if the memory stick you want to purchase is authentic, am I right?
8:40:12 AM jinjiruks_ikari i just want an assurance if he is really selling "genuine" memory sticks and he has a low feedback and just a new seller at ebay, i want suggestion if i should continue to make a bid to his item?
8:41:11 AM Roxanne D. Let me check on this one for you. One moment please.
8:41:43 AM jinjiruks_ikari i'm already scared of counterfeit items that come from China and i'm doubting if that's the actual price of the memory stick that are out in the market. can please provide me the "latest market/street price" of the said item. ^^;
8:45:27 AM jinjiruks_ikari are you trying to call the seller right now?
8:45:41 AM Roxanne D. Being an eBay member myself, I understand why you are concerned. As I have checked with the seller of that item, he has only 1 feedback score and it's hard to use that as a basis. However, please remember that, although we are commonly referred to as an online auction web site, we are not a traditional auction house. Instead, eBay acts as a venue to allow anyone to offer, sell, and buy just about anything, at anytime, from anywhere, in a variety of formats, including a fixed price format and an auction-style format commonly referred to as an 'online auction'.
8:46:01 AM Roxanne D. Please remember that, although we are commonly referred to as an online auction web site, we are not a traditional auction house. Instead, eBay acts as a venue to allow anyone to offer, sell, and buy just about anything, at anytime, from anywhere, in a variety of formats, including a fixed price format and an auction-style format commonly referred to as an 'online auction'.
8:46:24 AM jinjiruks_ikari so what are your recommendations?
8:47:18 AM jinjiruks_ikari do i have to bid for another seller with high reputation points?
8:47:36 AM Roxanne D. I strongly suggest that you contact our Trust and Safety team so they can check on this for you. I'll be glad to provide you the link where you can write to them directly. Would you want me to get that link for you now?
8:47:46 AM jinjiruks_ikari ok
8:48:22 AM Roxanne D. It's highly suggested that you review their feedback comments first since feedbacks serves as a member's reputation in the community. The better the feedback, the more trustworthy the member is.
8:48:41 AM Roxanne D. I'll be happy to provide you the link. You are able to contact our Trust & Safety department directly, by clicking on the "Email Us" link directly under "Contact Customer Support" section on the following page: http://pages.ebay.com.ph/help/contact_us/_base/result_1_1_3.html
8:49:04 AM Roxanne D. Aside from this issue, is there anything else I can help you with or clarify while I still have you on line?
8:49:10 AM jinjiruks_ikari so when will I get an answer from them? i really need to have a memory stick before sunday.
8:49:41 AM jinjiruks_ikari and he is the only selling sony memory sticks //
8:50:01 AM Roxanne D. Due to the investigative nature of this department, it may take 24-72 hours to receive a response from them.
8:50:16 AM jinjiruks_ikari ok that will be all, thanks for the assistance.
8:50:41 AM Roxanne D. You're most welcome. It's my pleasure to help you out.
8:50:45 AM Roxanne D. I’m glad that I was able to help. Thank you for your time and for using Live Chat. Please feel free to come back to Live Chat if you have any questions or concerns. Once you’re ready to close this chat window, please feel free to click on the “Exit” button.
8:50:51 AM Roxanne D. Have a wonderful day and I wish you more success here in eBay.